Our voluntary return policy lasts 20 days from the date your order is delivered. If more than 20 days have passed since delivery, we generally cannot offer a refund or exchange.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
If you are a consumer located in the European Union, you have the right to withdraw from your online purchase within 20 days without giving any reason.
The withdrawal period expires 20 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:
Email: contact@lcheertattoos.com
Please include your name, order number, email address and the item or items you wish to return.
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 20 days from the date on which you informed us of your decision.
Please contact us before sending your return so that we can provide the correct return address and return instructions. Please do not send products to an address shown on the original parcel without first confirming the return address with us.
For returns made under our voluntary 20-day return policy, items must be unused, in the same condition in which they were received and, where reasonably possible, in their original packaging.
EU consumers may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way they would normally be able to inspect them in a physical shop.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.
For health protection and hygiene reasons, sealed products that are not suitable for return may not be eligible for withdrawal once their protective seal has been opened or removed, where permitted by applicable law.
Unless the product is faulty, damaged, incorrect, or we have agreed otherwise, the direct cost of returning the goods must be covered by the customer.
We strongly recommend using a trackable shipping service and keeping proof of postage. We cannot be responsible for returned parcels that are lost before reaching the designated return address.
Where an EU customer validly withdraws from the entire order, we will also refund the cost of the least expensive standard delivery option offered for that order. Any additional cost resulting from choosing express, priority or another more expensive delivery method will not be refunded.
A partial refund or deduction may apply in the following circumstances:
An item has been handled beyond what is necessary to establish its nature, characteristics and functioning, resulting in diminished value.
An item is damaged, incomplete or missing parts for reasons not caused by us.
A return is sent outside the applicable return period but is accepted by us as an exception.
Only part of an order is returned and the original delivery cost is not required to be refunded under applicable law.
These conditions do not affect your rights where an item is faulty, damaged on arrival, incorrect or not as described.
If your item arrives faulty, damaged, incorrect or materially different from its description, please contact us at contact@lcheertattoos.com with your order number and, where possible, clear photographs of the issue.
Where required by applicable law, reasonable return costs for faulty, damaged or incorrect items will be covered by us. These claims are handled separately from change-of-mind returns and do not affect your statutory consumer rights.
Once your return is received, we will inspect it and notify you by email.
For EU withdrawals, we will reimburse all eligible payments without undue delay and no later than 20 days after the date on which we are informed of your decision to withdraw.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will be issued to the original payment method unless you have expressly agreed to another method. You will not be charged any additional fee for receiving the refund.
After the refund is issued, the time required for it to appear in your account will depend on your payment provider, card issuer or bank.
If you would like to request an exchange, please contact us at contact@lcheertattoos.com. Exchanges are subject to product availability and the conditions stated in this policy.
If you have not received your refund after we have confirmed that it was issued, please first check your bank or payment account again.
You may then contact your credit card company or payment provider, as it can take some time before a refund is officially posted.
You may also contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at contact@lcheertattoos.com.
